Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website tradeopsconsulting.com (the “Site”) and the services, content, and communications provided by TradeOps Consulting (“TradeOps,” “we,” “our,” or “us”). By using the Site, submitting a form, booking a call, or engaging our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site or our services.
1. About Our Services
TradeOps Consulting provides marketing, sales, and operational consulting services for home service businesses (such as HVAC and plumbing companies) and private equity firms that own them. Our services may include website builds, SEO, Google Ads, Local Service Ads, CRM setup, email and SMS marketing, automation, dispatch and scheduling integrations, branding, and other related deliverables. The specific scope of any engagement will be defined in a separate written agreement, proposal, or statement of work.
2. Eligibility
You must be at least 18 years old and have the legal authority to bind yourself or the business you represent to these Terms. By using the Site or our services, you represent and warrant that you meet these requirements.
3. Use of the Site
You agree to use the Site only for lawful purposes. You agree not to:
- Use the Site in any way that violates any applicable law or regulation
- Attempt to gain unauthorized access to any portion of the Site, our servers, or related systems
- Use any automated system (bots, scrapers, crawlers) to access the Site except as permitted by our robots.txt
- Upload or transmit viruses, malware, or any other malicious code
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Harass, abuse, or harm another person through the Site or our services
- Interfere with or disrupt the Site or servers
4. Booking a Call, Audit, or Consultation
When you book a call, audit, or consultation through the Site (including through Calendly or any form), you agree to provide accurate information and to attend the scheduled session. If you need to reschedule, please do so in advance.
Recording and Footage: By booking a call with us, you understand and accept that TradeOps Consulting retains the rights to use the recording, footage, transcripts, and any materials produced during the call for internal training and marketing purposes. If you do not consent to this, notify us in writing before the call begins.
5. Communications and SMS Consent
By submitting your contact information through the Site, you authorize TradeOps Consulting to contact you by phone, email, or text message regarding your inquiry, our services, and related matters.
5.1 SMS / Text Messaging Terms
If you opt in to receive SMS messages from TradeOps Consulting, the following terms apply:
- Consent: You expressly consent to receive recurring SMS messages from TradeOps Consulting at the mobile number you provided, including messages sent using automated technology. Consent is not a condition of purchasing any goods or services.
- Message types: Messages may include booking confirmations, appointment reminders, follow-ups, account and service updates, and (if you opt in) promotional or marketing content.
- Frequency: Message frequency varies based on your engagement with our team.
- Rates: Message and data rates may apply, depending on your wireless plan.
- Opt out: You can stop receiving messages at any time by replying STOP. For help, reply HELP.
- Carrier disclaimer: Carriers (including AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, Boost, MetroPCS, and Google Voice) are not liable for delayed or undelivered messages.
- No sharing of mobile data: Mobile opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.
5.2 Email Communications
If you opt in to receive marketing emails, you may unsubscribe at any time using the unsubscribe link in any email. Transactional emails related to an active engagement may continue regardless of marketing preferences.
6. Fees, Payments, and Refunds
Any fees for services we provide will be specified in a separate engagement agreement, proposal, statement of work, or order form. Unless otherwise stated:
- Fees are billed in U.S. dollars
- Payment terms (deposits, milestones, retainers, late fees) are governed by the executed engagement agreement
- Setup fees, deposits, and work already performed are generally non-refundable
- Subscription or retainer cancellations require written notice per the engagement terms
7. Free Audits and Consultations
Free audits, discovery calls, and modernization roadmaps are provided for educational and assessment purposes. They do not constitute a guarantee of results or an offer of a binding engagement. A formal engagement begins only after a written agreement is executed by both parties.
8. Intellectual Property
8.1 Our Content
All content on the Site — including text, graphics, logos, images, videos, software, frameworks, methodologies, audit templates, calculators (such as the Flat-Rate Pricing Calculator and Slow Season Predictor), and the TradeOps “3 Layer Demand System” — is owned by or licensed to TradeOps Consulting and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any of our content without our prior written consent.
8.2 Client Deliverables
Ownership of deliverables created for a client during an engagement (such as websites, ad creative, written content, and branding assets) is governed by the executed engagement agreement. Absent a different written agreement, TradeOps retains ownership of underlying frameworks, processes, templates, and tools used to produce the deliverables.
8.3 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal or internal business use, subject to these Terms.
9. User Submissions and Feedback
If you submit ideas, suggestions, testimonials, reviews, or other content to us (collectively, “Submissions”), you grant TradeOps Consulting a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, and display the Submissions in connection with our business, including marketing and case studies. You represent that you have the right to make the Submissions and that they do not infringe any third-party rights.
10. Third-Party Links and Services
The Site may link to or integrate with third-party websites, tools, and services (such as Calendly, Google, Meta, and CRM platforms). We do not control these third parties and are not responsible for their content, policies, or practices. Your use of third-party services is governed by their own terms and privacy policies.
11. Disclaimers
The Site and our services are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.
11.1 No Guarantee of Results
Marketing, sales, and operational outcomes depend on many factors outside of our control, including market conditions, your team, your products and services, pricing, geographic area, seasonality, and your operational execution. While we share examples of past results (such as “20 to 40% more booked jobs”), past performance is not a guarantee of future results. No specific outcome, ranking, lead volume, close rate, revenue, or EBITDA improvement is guaranteed.
12. Limitation of Liability
To the maximum extent permitted by law, in no event will TradeOps Consulting, its owners, officers, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to your use of the Site or our services, even if we have been advised of the possibility of such damages.
Our total cumulative liability arising out of or related to the Site or these Terms will not exceed the greater of (a) the total amount you have paid to TradeOps Consulting in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
13. Indemnification
You agree to defend, indemnify, and hold harmless TradeOps Consulting and its owners, officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your use of the Site or our services
- Your violation of these Terms
- Your violation of any third-party right, including any intellectual property or privacy right
- Any content or information you submit to us
14. Termination
We may suspend or terminate your access to the Site or our services at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United States and the State in which TradeOps Consulting maintains its principal place of business, without regard to conflict of laws principles. Any dispute arising out of or related to these Terms or our services will be resolved through good-faith negotiation first, and if unresolved, by binding arbitration or in the state or federal courts located in that jurisdiction. You waive any right to a jury trial and to participate in a class action.
16. Changes to These Terms
We may modify these Terms at any time. When we do, we will update the “Last Updated” date above. Material changes will be communicated through the Site or by email. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the updated Terms.
17. Miscellaneous
- Entire agreement: These Terms and any executed engagement agreement constitute the entire agreement between you and TradeOps Consulting regarding the Site and our services.
- Severability: If any provision is found unenforceable, the remaining provisions will remain in full force and effect.
- No waiver: Our failure to enforce any provision is not a waiver of that provision.
- Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms freely.
18. Contact Us
Questions about these Terms? Contact us at:
TradeOps Consulting
Email: tradeopsconsultingco@gmail.com
Website: https://tradeopsconsulting.com/